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Difference Between a Chargeback and a Refund

Clarifying the distinctions between a voluntary refund and a bank-initiated chargeback.

It's important to understand the key differences between a refund and a chargeback, as they involve distinct processes and implications.

While refunds are typically faster and resolved within the app, chargebacks involve external banking processes and can take significantly longer.

Here’s what each means:

  • Refund: Voluntary return of funds, typically initiated by the sender or approved by the receiver.
  • Chargeback: A forced reversal initiated by the sender’s bank (common with card payments).
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PadiePay is a trademark of PadiePay Global Payments Limited (USA, UK, Canada) and Crossanct Limited (Nigeria)

PadiePay Global Payments Inc, is registered and regularised in Canada by the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business.

PadiePay Global Payments Inc is also registered in the United States as a Money Service Business with the United States Financial Crimes Enforcement Network (FinCEN).

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