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All collectionChargebacks and Refu...Timeline for Process...

Timeline for Processing Refunds and Chargebacks

Understand the typical processing times for refunds and chargeback investigations on PadiePay.

The processing time for refunds and chargebacks on PadiePay can vary depending on the nature and complexity of the case.

You will receive updates via email and within the app as your case progresses, keeping you informed every step of the way.

Typical timelines for processing:

  • Peer-to-peer refund (voluntary): 1–3 hours after approval.
  • Dispute investigations: 24–72 hours depending on the complexity.
  • Bank chargebacks: 5–10 business days (based on bank timelines).
  • Escalated cases: May take longer if additional verification is required.
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PadiePay is a trademark of PadiePay Global Payments Limited (USA, UK, Canada) and Crossanct Limited (Nigeria)

PadiePay Global Payments Inc, is registered and regularised in Canada by the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business.

PadiePay Global Payments Inc is also registered in the United States as a Money Service Business with the United States Financial Crimes Enforcement Network (FinCEN).

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© PadiePay 2026. All rights reserved.

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