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Timeline for Processing Refunds and Chargebacks

Understand the typical processing times for refunds and chargeback investigations on PadiePay.

The processing time for refunds and chargebacks on PadiePay can vary depending on the nature and complexity of the case.

You will receive updates via email and within the app as your case progresses, keeping you informed every step of the way.

Typical timelines for processing:

  • Peer-to-peer refund (voluntary): 1–3 hours after approval.
  • Dispute investigations: 24–72 hours depending on the complexity.
  • Bank chargebacks: 5–10 business days (based on bank timelines).
  • Escalated cases: May take longer if additional verification is required.