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What to Do If a Payment Is Disputed

Steps to take when a payment on your PadiePay account is flagged as disputed.

When a payment is disputed, it indicates that the sender or their bank has raised a concern about the transaction. Your prompt action can help in resolving the issue.

Providing clear supporting documents is crucial for PadiePay to investigate the dispute effectively and reach a fair resolution.

If a payment is marked as disputed, it means the sender or bank has raised a concern about the transaction. Here's what you should do:

Check the transaction details in your app.
If you're the sender, confirm if the transaction was authorized.
If you're the receiver (e.g., a seller), prepare to provide proof of delivery/service.
Go to Help > Dispute Resolution and provide supporting documents (receipts, screenshots, or communication). PadiePay will investigate and reach out if needed.