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Troubleshooting Failed KYC Attempts

Common reasons for KYC failures and how to successfully resubmit your verification documents.

If your KYC submission fails, it’s usually due to common issues that are easily rectifiable. Understanding these reasons can help you successfully complete the verification.

By following these troubleshooting tips, you can often resolve the issue yourself and get your account verified.

If your KYC submission fails, it’s usually due to one of the following:

  • Blurry or unclear document photo.
  • Mismatch between your selfie and ID.
  • Expired or invalid ID.
  • Incomplete information.

To fix it:

  • Retake and upload clearer images.
  • Double-check that your name and date of birth match across all documents.
  • Contact support for help if you're unsure what went wrong.
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PadiePay is a trademark of PadiePay Global Payments Limited (USA, UK, Canada) and Crossanct Limited (Nigeria)

PadiePay Global Payments Inc, is registered and regularised in Canada by the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business.

PadiePay Global Payments Inc is also registered in the United States as a Money Service Business with the United States Financial Crimes Enforcement Network (FinCEN).

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© PadiePay 2026. All rights reserved.

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