Need a hand?

Just pop your question below to get an answer.

All collection KYC VerificationTroubleshooting Fail...

Troubleshooting Failed KYC Attempts

Common reasons for KYC failures and how to successfully resubmit your verification documents.

If your KYC submission fails, it’s usually due to common issues that are easily rectifiable. Understanding these reasons can help you successfully complete the verification.

By following these troubleshooting tips, you can often resolve the issue yourself and get your account verified.

If your KYC submission fails, it’s usually due to one of the following:

Blurry or unclear document photo.
Mismatch between your selfie and ID.
Expired or invalid ID.
Incomplete information.

To fix it:

Retake and upload clearer images.
Double-check that your name and date of birth match across all documents.
Contact support for help if you're unsure what went wrong.