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Common Reasons for Not Receiving a Referral Reward

Troubleshoot why you might not have received a referral bonus on PadiePay.

If you haven't received a referral reward, there are several common reasons that might explain the delay or absence of the bonus.

If you are certain all conditions have been met, reaching out to support with specific details can help us investigate the issue.

If your referral reward hasn’t been credited, it could be due to:

  • Your invitee didn’t use your referral link to sign up.
  • They haven’t completed KYC or made their first transaction.
  • They already had a PadiePay account.
  • A technical delay — rewards may take up to 24 hours to reflect.