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Troubleshooting Failed or Delayed Withdrawals

Solutions for when your PadiePay withdrawal is not reflecting or has failed.

If your PadiePay withdrawal is delayed or fails to reflect in your bank account, there are several common reasons and troubleshooting steps you can take.

It's important to be patient, as some delays can be due to bank processing times, especially during non-business hours.

If your withdrawal is delayed or fails, try the following:

  • Check your bank details: Incorrect account numbers or mismatched names can cause failures.
  • Review transaction status: Go to Wallet > Transactions to see if it's marked “Processing” or “Failed”.
  • Wait a little longer: Some banks may take up to 24 hours, especially during weekends or public holidays.
  • Contact Support: If it's been over 24 hours and the funds haven’t arrived, reach out via the Help section with your transaction ID.
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PadiePay is a trademark of PadiePay Global Payments Limited (USA, UK, Canada) and Crossanct Limited (Nigeria)

PadiePay Global Payments Inc, is registered and regularised in Canada by the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business.

PadiePay Global Payments Inc is also registered in the United States as a Money Service Business with the United States Financial Crimes Enforcement Network (FinCEN).

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